Returns + Store Credit
We want you to love your purchase. If something isn’t quite right, eligible items may be returned for store credit only. We do not issue refunds to the original method of payment.
Return Window
Returns must be brought in-store or shipped back within 14 days of the date your order was delivered or picked up.
Return Requirements
To be eligible for store credit, returned merchandise must be:
- Unworn, unwashed, and unaltered
- Returned with original tags attached
- Free of stains, makeup, deodorant, perfume, smoke, or pet hair
- Accompanied by the original receipt, email receipt, or packing slip
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Made-to-order, customized, or personalized items
- Items with custom sizing, engraving, monogramming, embroidery, or custom design requests
- Clearance or sale merchandise
- Gift cards
Store Credit
Once your return is received and approved, store credit will be issued for the eligible merchandise value.
Please allow 3–5 business days for mailed returns to be inspected and processed after they are received.
Exchanges
Eligible items may be exchanged within the same 14-day return window, subject to availability.
Made-to-order, customized, personalized, worn, washed, or otherwise ineligible items cannot be exchanged.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or you received the wrong item.
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can make it right.
In-Store Returns
Eligible returns may also be brought to:
Drip Swag Shop
11601 US Hwy 290, Suite B106
Austin, TX 78737
Please bring your original receipt, email receipt, or packing slip with you.
Questions?
If you have questions about whether an item is eligible for return or exchange, please contact us before sending it back.