FAQs

Got a question? Start here. If you don’t find what you need, contact us — we’re happy to help.

Orders & Pickup

Can I pick up my online order?

Yes! Local pickup is available for most online orders. Select Local Pickup at checkout when available, and please wait until you receive your Ready for Pickup notification before coming to the store.

How long will my order take to be ready?

Please allow up to 5 business days for order processing. Many orders may be ready sooner, while custom, personalized, or made-to-order items may require additional time.

Where do I pick up my order?

Drip Swag Shop
11601 US Hwy 290, Suite B106
Austin, TX 78737

For full pickup details and hours, visit our Shipping & Pickup page.

Shipping

Do you ship?

We offer shipping and local pickup. Once your order ships, you’ll receive a notification with tracking information.

How much is shipping?

Standard shipping is free on orders over $100. For orders under $100, available shipping rates will be shown at checkout.

How long does shipping take?

Please allow up to 5 business days for order processing. Once your order ships, you’ll receive a confirmation with carrier and tracking information.

For more information, visit our Shipping & Pickup page.

Returns & Exchanges

Can I return an item?

Eligible items may be returned within 14 days for store credit only. We do not issue refunds to the original method of payment.

Can I exchange an item?

Yes, eligible items may be exchanged within the 14-day return window, subject to availability.

What items are final sale?

Made-to-order, customized, personalized, clearance or sale items, and gift cards are final sale and cannot be returned or exchanged.

For complete eligibility requirements and return instructions, visit our Returns & Store Credit page.

Products & Sizing

I don’t see my size. Can you help?

Absolutely. Contact us and we’ll check availability or see what options we can find for you.

I can’t find an item I saw before. Is it still available?

Possibly! Some items may be removed from the website seasonally or when inventory gets low. Contact us with what you’re looking for and we’ll check for you.

Custom & Personalized Orders

What custom services do you offer?

We offer a variety of customization options, including embroidery, patches, apparel graphics, and personalized designs for bags, acrylics, and more.

Have something in mind? Tell us about your project, and we'll help you explore the options.

Do you offer embroidery?

Yes! We offer embroidery on apparel, accessories, and more, including items you bring in. Pricing depends on the item, design, quantity, and embroidery details.

Need more information about embroidery services? Email us, and we'll get back to you with more information.

Can you make custom shirts or apparel?

Yes! We offer custom apparel with embroidery, graphics, logos, names, and other designs, depending on the item and project.

Custom apparel orders have a 10-piece minimum, but you can mix and match items to meet that minimum.

For custom apparel requests, use our Customization & Embroidery Form.

Can you personalize bags, acrylic items, or other products?

Yes! We can personalize select bags, acrylic items, and other products with names, logos, graphics, and custom designs. Available options depend on the item and design.

Have something specific in mind? Share your idea with us, and we'll let you know what's possible.