FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We can ship to anywhere within the US. International shipping is not available at this time.
How long does shipping take?
Shipments usually go out within 5+ days of order placement. We always aim for sooner however!
Returns
How do I return an item?
Returns for Store Credit Only
We want you to love your purchase! If something isn't quite right, we gladly accept eligible returns for store credit only issued in-store. We do not issue refunds to original methods of payment.
Return Window
- Returns must be postmarked, shipped back, or brought in-store within 14 days of the date your order was delivered or picked up.
Item Condition
To be eligible for store credit, merchandise must meet the following criteria:
- Unworn, unwashed, and unaltered items.
- Original tags must still be attached.
- Free of any stains, makeup, deodorant, perfume, smoke, or pet hair.
- Accompanied by the original receipt, email receipt, or packing slip.
Final Sale Items (Non-Returnable)The following items cannot be returned or exchanged under any circumstances:
- Made-to-order and personalized items (including custom sizes, custom engraving, monogramming, or custom design requests)
- Clearance or sale merchandise
- Gift cards
Shipping & Processing
- Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.
- Once we receive and inspect your return, please allow 3 to 5 business days for processing. Your store credit code will then be emailed to you and will never expire.
How long does it take to process my return?
If the item is eligible for an exchange or store credit return (non custom, not worn or washed), we can usually process that within a few days.
Can I exchange for a different item?
Yes! As long as the product is not a Custom / Made-to-Order / Personalized item and has not been worn or washed. Must be exchanged within 14 calendar days.
General
I cant find my size.
Contact us below and we can make sure we find your size.
I cant find the item Im looking for, is it still available?
Contact us with the specific item you are looking for. Often we have to pull them off for seasons or due to low stock.
Do you do embroidery? What are your rates.
Yes! We do embroidery on most items. Rates vary by quantity needed and size of design. Contact us for a quote and collaboration!
